Frequently Asked Questions about Web Hosting
For controlling Apache (redirects and access control) and PHP (values and module) settings all of our packages support the use of .htaccess.
Two factor authentication is not yet supported but high priority on our roadmap.
We do not provide discounts to agencies or other volume users, but anyone with more than 100 accounts will get access to telephone support and dedicated account manager on request.
See also reseller.
Application-Layer Protocol Negotiation for the fastest SSL https:// websites is supported by default.
Open source Anti-Spam filtering is included with both Email Forwarders and Email Mailboxes.
The aggression of Anti-Spam can be configured between Permissive and Strict with the choice to delete or put flagged emails into the spam folder. Allow and Block lists allow this to be overridden.
Comment Anti-Spam filtering is available as an additional service.
All nodes within our cluster run anti-virus to help prevent exploits of our customers data and protect their visitors.
Anti-virus on web servers deny or quarantine bad files through real-time and scheduled scanning.
Anti-virus for email servers is available as an additional service and we otherwise recommend all customers run anti-virus on their local computers.
CakePHP is an open-source web framework. It follows the model–view–controller approach and is written in PHP, modelled after the concepts of Ruby on Rails.
CakePHP has been tested as working on the purely.website service.
CodeIgniter is an opensource software rapid development web framework, for use in building dynamic web sites with PHP.
CodeIgniter has been tested as working on the purely.website service.
Composer is an application-level dependency manager for the PHP programming language that provides a standard format for managing dependencies of PHP software and required libraries.
Composer has been tested as working on the purely.website service.
Drupal is a free and opensource PHP CMS system for a wide number of use cases from personal blogs, ecommerce or large community sites.
Drupal has been tested as working on the purely.website service.
Git is free and open source software for distributed version control: tracking changes in any set of files, usually used for coordinating work among programmers collaboratively developing source code during software development.
Git has been tested as working on the purely.website service.
Grav is a free self-hosted content management system (CMS) written in the PHP and based on the Symfony web application framework. It uses a flat file database for both backend and frontend.
Grav has been tested as working on the purely.website service.
Kanboard is an PHP based opensource agile project management tool designed to help visualise work, limit work-in-progress, and maximise efficiency.
Kanboard has been tested as working on the purely.website service.
Laravel is a free and open-source PHP web framework. Intended for the development of web applications following the MVC (model view controller) pattern and based on Symfony framework.
Laravel has been tested as working on the purely.website service.
Matomo, (previously Piwik) is a powerful and opensource website analytics PHP application to track online visits to one or more websites and display extensive reports on these visits for analysis.
Matomo has been tested as working on the purely.website service.
Roundcube is an opensource PHP web-based IMAP email client. It provides full functionality you expect from an email client, including MIME support, address book, folder manipulation, message searching and spell checking.
Roundcube is provided as the default email client and has also been tested as working on the purely.website service if you wish to deploy custom.
Slim is a PHP micro framework that helps you quickly write simple yet powerful web applications and APIs.
Slim has been tested as working on the purely.website service.
Symfony is a free and open-source PHP web application framework and a set of reusable PHP component libraries.
Symfony has been tested as working on the purely.website service.
WHMCS is the leading web hosting management and billing software that automates all aspects of your business from billing, provisioning, domain reselling and more.
WHMCS has been tested as working on the purely.website service.
WooCommerce is an plugin for WordPress which provides an e-commerce platform to make selling with WordPress easier.
The nature of WooCommerce makes it heavier than a lot of plugins with specific resource requirements which are met by all our web hosting packages.
WooCommerce has been tested as working on the purely.website service.
WordPress is a free and popular Content Management System written in PHP which allows you to build a website without any coding knowledge.
We love WordPress and in addition to supporting the most frequent template and plugin combinations our control panel also features:
- Automated installation
- Plugin manager
- Automated updates
- User management
- Single Sign On
- IP restrictions and hardening
WordPress has been tested as working on the purely.website service.
Yii is an open source, object-oriented, component-based MVC PHP web application framework.
Yii has been tested as working on the purely.website service.
Local backups of websites and/or email are included and can be restored on demand.
Backups presently occur every ~24 hours and are retained for 7 days.
Where reference is made to TB or GB or MB it is assumed to be calculated using base10 (1MB = 10002 bytes) but we reserve the right to use base2 (1MB = 10242 bytes).
Purely.Website is a brand of Purely.Group which is 100% owned and managed by Pipe Ten Hosting Ltd.
We have been providing web hosting and associated services since 2002, over 20 years on the bleeding edge understanding and supporting customers like you.
Scheduled tasks or crontabs can be configured to execute scripts or visits specific URL via the control panel.
Data Transfer (also sometimes called Bandwidth) is the amount of data bits you can transfer each month before exceeding the package limits.
You can check your data use via the control panel at any time.
We currently calculate data transfer based on the amount of website traffic sent and received during a calendar month; we reserve the right to include email and other traffic within the data transfer if we need to in the future.
Each application your website runs will benefit from its own database and multiple MySQL databases are included with every package.
Used in combination with our global nameservers our DNS services allow you to create all common record types and point parts of your domain to third party services.
If you only have one website but have multiple domains you want to point at it, our packages include the ability to add domain aliases to duplicate or redirect visitors to the content on your mail website. For example we can alias purelywebsite.com to purely.website so visiting either shows the same content, or so that the .com redirects to .website.
Forward email sent to firstname.lastname@example.org over to some other email@example.com
All email messages on the system are limited to 52MB before headers and encoding (this generally means 45MB or less for all attachments, the body and headers). You will find third party email services have limits smaller than this (Google 25MB, Hotmail 25MB) and larger emails may bounce from these services.
Email is not a file transfer protocol, please use your website or other cloud service for the distribution of large emails.
Rate-limiting on the number of emails per hour also exists to protect the stability and reputation of the system.
Store email sent to firstname.lastname@example.org so it can be read on your device (desktop, laptop, , tablet, mobile or all at the same time).
When you step out of the office for an extended period it can sometimes be helpful to let people know when you will be back, every forwarder and email mailbox has this capability.
For your website to operate you need to upload content, this content is stored on our high speed highly available flash storage as files and databases.
The total size of the files (such as PHP and images) and databases (such as MySQL) together make up the storage use to fit within the quota of the package.
See also base 10.
All nodes carry comprehensive firewalling ensuring only essential services are exposed and administrative activity is restricted.
Our web servers support both FTPS (secure FTP / explicit FTP over TLS) and traditional FTP ensuring security and compatibility.
The use of git is supported through SSH.
There’s no such thing as “green” web hosting, anyone who claims such is delusional or worse.
We’re acutely aware that while we use all renewable energy for our servers and offices, the servers these power are made from many non-renewable resources.
While we cannot be “green” we can be efficient and carefully consider the impact of what we do.
For the fastest web experience HTTP/2 is supported throughout.
IMAPS (the secure version of IMAP) is supported for the reading of emails on email servers which can be configured in any compatible email client like Thunderbird or Outlook.
A popular tools for developers to protect the source code of their applications, ionCube is supported on our platform.
Your website is provided a shared IP address with SNI support meaning that you can have SSL and https:// without additional cost.
Presently only IPv4 is supported but IPv6 support is on the roadmap.
There is no limit on the size of files upload by FTP and PHP upload_max_filesize/post_max_size support uploads up to 1000MB.
We are a company with a UK base but global focus.
Our customers are exclusively UK based.
The company is registered in the UK and we pay UK taxes.
The majority of our employees are UK based and otherwise in locations with UK compliant data sharing adequacy.
2 of 3 nameservers reside outside of the UK.
Your data otherwise is hosted and remains within the UK.
Every subscription and website comes with a generous 1GB memory allocation for uploads and performance.
Prices shown exclude VAT (20% GB VAT will be added at checkout) and are billed yearly. For capacity planning and efficiency reasons we DO NOT provide:
- Monthly Billing
- Bulk Discounts
- Trial Accounts
Your domain should be configured to use our global nameservers located in:
- London, UK
- San Francisco, USA
- Bangalore, India
OPcache (using OPcode) enables PHP scripts to be precompiled into memory to dramatically improving the performance of PHP applications and is fully supported on our platform.
We choose to provide you with convenient access to your files via FTPS and SSH without limiting to IP or VPN, as a result you may find stringent PCI ASV (assured scanning vendor) scans against your purely.website generate a warning because of these exposed services.
We are working on solutions to allow these scans to achieve a passing status.
PHP is included with every web hosting package with generous memory allocation, upload settings, support for opcode and the latest versions.
Customisations of PHP settings are supported through php.ini and .htaccess.
Currently supported versions include:
- PHP 5.6
- PHP 7.0
- PHP 7.1
- PHP 7.2
- PHP 7.3
- PHP 7.4
- PHP 8.0
- PHP 8.1
POP3S (the secure version of POP3) is supported for the downloading of emails from email servers which can be configured in any compatible email client like Thunderbird or Outlook.
Using the latest generations of Intel and AMD processors our servers have plenty of capacity for most demanding websites built using common frameworks.
When you want to quickly 301 (permanent) or 302 (temporarily) redirect one URI to another without diving into .htaccess you can use our control panel to easily configure.
We offer no discounts to resellers or agencies but we are working on to make it easier to subscribe and manage many subscriptions.
See also Agency.
We and our partners are constantly improving our systems and the following items are high on our priority list:
- Soft & Hard Resource Limits
- PCI ASV Scan Passes
Inbound SMTP is supported securely using STARTTLS (port 25) and submission (port 587) and falls back to insecure for compatibility (port 25).
Likewise outbound SMTP permits your website to send relevant functional emails to your employees and customers (no mass mailing please).
SSH is available with every account exclusively for the purposes of administrating your websites software.
SSL is included FREE with all domains by way of automatically renewing letsencrypt secure certificates.
Web services are configured to deliver both security and compatibility with the following TLS versions:
- TLS 1.3
- TLS 1.2
Sub-domains can be added as dedicated websites with their own package and settings and capabilities. It is also possible to apply sub-domains as domain aliases.
For avoidance of doubt www is considered inclusive with any hostname (domain.ext includes www.domain.ext and sub.domain.ext includes www.sub.domain.ext).
See SSL (yes we know SSL isn’t really TLS).
All prices are listed without VAT / +VAT.
All customers are charged VAT irrespective of type and locality without exception.
It is the customers responsibility to reclaim VAT through their local tax office where applicable and available.
In addition to FTP and other file services a comprehensive web based file manager is available via the control panel.
Roundcube email is provided for easy access to emails on any device with a web browser.
A website is a single instance of your domain name and content. Examples:
- purely.website and www.purely.website are the same website.
- purely.website and purely.website/faq/ are the same website.
- shop.purely.website is a different website to purely.website
Our hosting packages all include 1x hosted website.
If you delete a website from your hosting package, you can then add a different or the same name.
See also Domain Aliases.