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How to cancel a product or service

This guide is for cancelling addon services or products. If you need to cancel a domain name you simply need to disable auto renew.

To cancel a product or service, please follow the below guide,

  • Login to your https://purely.domains account
  • Once logged in click the Home menu item.
  • You should now be presented with a list of your active products and services. 
  • Click on Services to show your current active products
  • Click on the product you wish to cancel, then click the Request Cancellation button
  • Enter your reason for the cancellation and the type of cancellation, immediate or at the end of the billing period.

SSL products will be cancelled when the SSL certificate expires, unless we are expressly told otherwise in the reason for cancellation. 

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