Question 1

.htaccess

Carl · Accepted Answer

For controlling Apache (redirects and access control) and PHP (values and module) settings all of our packages support the use of .htaccess.

Question 2

2FA/MFA

Carl · Accepted Answer

Two factor authentication is not yet supported but high priority on our roadmap.

Question 3

Agency

Carl · Accepted Answer

We do not provide discounts to agencies or other volume users, but anyone with more than 100 accounts will get access to telephone support and dedicated account manager on request.

See also reseller.

Question 4

ALPN

Carl · Accepted Answer

Application-Layer Protocol Negotiation for the fastest SSL https:// websites is supported by default.

Question 5

Anti-Spam

Carl · Accepted Answer

Open source Anti-Spam filtering is included with both Email Forwarders and Email Mailboxes.

The aggression of Anti-Spam can be configured between Permissive and Strict with the choice to delete or put flagged emails into the spam folder. Allow and Block lists allow this to be overridden.

Comment Anti-Spam filtering is available as an additional service.

Question 6

Anti-Virus

Carl · Accepted Answer

All nodes within our cluster run anti-virus to help prevent exploits of our customers data and protect their visitors.

Anti-virus on web servers deny or quarantine bad files through real-time and scheduled scanning.

Anti-virus for email servers is available as an additional service and we otherwise recommend all customers run anti-virus on their local computers.

Question 7

Application: CakePHP

Jamie · Accepted Answer

CakePHP is an open-source web framework. It follows the model–view–controller approach and is written in PHP, modelled after the concepts of Ruby on Rails.

CakePHP has been tested as working on the purely.website service.

Question 8

Application: CodeIgniter

Jamie · Accepted Answer

CodeIgniter is an opensource software rapid development web framework, for use in building dynamic web sites with PHP.

CodeIgniter has been tested as working on the purely.website service.

Question 9

Application: Composer

Jamie · Accepted Answer

Composer is an application-level dependency manager for the PHP programming language that provides a standard format for managing dependencies of PHP software and required libraries.

Composer has been tested as working on the purely.website service.

Question 10

Application: Drupal

Jamie · Accepted Answer

Drupal is a free and opensource PHP CMS system for a wide number of use cases from personal blogs, ecommerce or large community sites.

Drupal has been tested as working on the purely.website service.

Question 11

Application: Git

Jamie · Accepted Answer

Git is free and open source software for distributed version control: tracking changes in any set of files, usually used for coordinating work among programmers collaboratively developing source code during software development.

Git has been tested as working on the purely.website service.

Question 12

Application: Grav

Jamie · Accepted Answer

Grav is a free self-hosted content management system (CMS) written in the PHP  and based on the Symfony web application framework. It uses a flat file database for both backend and frontend.

Grav has been tested as working on the purely.website service.

Question 13

Application: Kanboard

Jamie · Accepted Answer

Kanboard is an PHP based opensource agile project management tool designed to help visualise work, limit work-in-progress, and maximise efficiency.

Kanboard has been tested as working on the purely.website service.

Question 14

Application: Laravel

Jamie · Accepted Answer

Laravel is a free and open-source PHP web framework. Intended for the development of web applications following the MVC (model view controller) pattern and based on Symfony framework.

Laravel has been tested as working on the purely.website service.

Question 15

Application: Matomo

Jamie · Accepted Answer

Matomo, (previously Piwik) is a powerful and opensource website analytics PHP application to track online visits to one or more websites and display extensive reports on these visits for analysis.

Matomo has been tested as working on the purely.website service.

Question 16

Application: Roundcube

Jamie · Accepted Answer

Roundcube is an opensource PHP web-based IMAP email client.  It provides full functionality you expect from an email client, including MIME support, address book, folder manipulation, message searching and spell checking.

Roundcube is provided as the default email client and has also been tested as working on the purely.website service if you wish to deploy custom.

Question 17

Application: Slim

Jamie · Accepted Answer

Slim is a PHP micro framework that helps you quickly write simple yet powerful web applications and APIs.

Slim has been tested as working on the purely.website service.

Question 18

Application: Symfony

Jamie · Accepted Answer

Symfony is a free and open-source PHP web application framework and a set of reusable PHP component libraries.

Symfony has been tested as working on the purely.website service.

Question 19

Application: WHMCS

Jamie · Accepted Answer

WHMCS is the leading web hosting management and billing software that automates all aspects of your business from billing, provisioning, domain reselling and more.

WHMCS has been tested as working on the purely.website service.

Question 20

Application: WooCommerce

Carl · Accepted Answer

WooCommerce is an plugin for Wordpress which provides an e-commerce platform to make selling with Wordpress easier.

The nature of WooCommerce makes it heavier than a lot of plugins with specific resource requirements which are met by all our web hosting packages.

WooCommerce has been tested as working on the purely.website service.

Question 21

Application: Wordpress

Carl · Accepted Answer

Wordpress is a free and popular Content Management System written in PHP which allows you to build a website without any coding knowledge. We love Wordpress and in addition to supporting the most frequent template and plugin combinations our control panel also features:

Automated installation
Plugin manager
Automated updates
User management
Single Sign On
IP restrictions and hardening

Wordpress has been tested as working on the purely.website service.

Question 22

Application: Yii

Jamie · Accepted Answer

Yii is an open source, object-oriented, component-based MVC PHP web application framework.

Yii has been tested as working on the purely.website service.

Question 23

Backup

Carl · Accepted Answer

Local backups of websites and/or email are included and can be restored on demand.

Backups presently occur every ~24 hours and are retained for 7 days.

Question 24

Base10

Jamie · Accepted Answer

Where reference is made to TB or GB or MB it is assumed to be calculated using base10 (1MB = 1000² bytes) but we reserve the right to use base2 (1MB = 1024² bytes).

Question 25

Company

Carl · Accepted Answer

Purely.Website is a brand of Purely.Group which is 100% owned and managed by Pipe Ten Hosting Ltd.

We have been providing web hosting and associated services since 2002, over 20 years on the bleeding edge understanding and supporting customers like you.

Question 26

Crontab

Carl · Accepted Answer

Scheduled tasks or crontabs can be configured to execute scripts or visits specific URL via the control panel.

Question 27

Data Transfer

Carl · Accepted Answer

Data Transfer (also sometimes called Bandwidth) is the amount of data bits you can transfer each month before exceeding the package limits.

You can check your data use via the control panel at any time.

We currently calculate data transfer based on the amount of website traffic sent and received during a calendar month; we reserve the right to include email and other traffic within the data transfer if we need to in the future.

Question 28

Databases

Jamie · Accepted Answer

Each application your website runs will benefit from its own database and multiple MySQL databases are included with every package.

Question 29

DNS

Carl · Accepted Answer

Used in combination with our global nameservers our DNS services allow you to create all common record types and point parts of your domain to third party services.

Question 30

Domain Alias

Jamie · Accepted Answer

If you only have one website but have multiple domains you want to point at it, our packages include the ability to add domain aliases to duplicate or redirect visitors to the content on your mail website. For example we can alias purelywebsite.com to purely.website so visiting either shows the same content, or so that the .com redirects to .website.

Question 31

Email Forwarder

Jamie · Accepted Answer

Forward email sent to something@yourdomain.ext over to some other email@otherdomain.ext

Question 32

Email Limits

Carl · Accepted Answer

All email messages on the system are limited to 52MB before headers and encoding (this generally means 45MB or less for all attachments, the body and headers). You will find third party email services have limits smaller than this (Google 25MB, Hotmail 25MB) and larger emails may bounce from these services.

Email is not a file transfer protocol, please use your website or other cloud service for the distribution of large emails.

Rate-limiting on the number of emails per hour also exists to protect the stability and reputation of the system.

Question 33

Email Mailbox

Jamie · Accepted Answer

Store email sent to something@yourdomain.ext so it can be read on your device (desktop, laptop, , tablet, mobile or all at the same time).

Question 34

Email Responder

Carl · Accepted Answer

When you step out of the office for an extended period it can sometimes be helpful to let people know when you will be back, every forwarder and email mailbox has this capability.

Question 35

Files and Database Storage

Jamie · Accepted Answer

For your website to operate you need to upload content, this content is stored on our high speed highly available flash storage as files and databases.

The total size of the files (such as PHP and images) and databases (such as MySQL) together make up the storage use to fit within the quota of the package.

See also base 10.

Question 36

Firewall

Carl · Accepted Answer

All nodes carry comprehensive firewalling ensuring only essential services are exposed and administrative activity is restricted.

Question 37

FTP

Carl · Accepted Answer

Our web servers support both FTPS (secure FTP / explicit FTP over TLS) and traditional FTP ensuring security and compatibility.

Question 38

Git

Carl · Accepted Answer

The use of git is supported through SSH.

Question 39

Green

Carl · Accepted Answer

There's no such thing as "green" web hosting, anyone who claims such is delusional or worse.

We're acutely aware that while we use all renewable energy for our servers and offices, the servers these power are made from many non-renewable resources.

While we cannot be "green" we can be efficient and carefully consider the impact of what we do.

Question 40

HTTP/2

Carl · Accepted Answer

For the fastest web experience HTTP/2 is supported throughout.

Question 41

IMAP

Carl · Accepted Answer

IMAPS (the secure version of IMAP) is supported for the reading of emails on email servers which can be configured in any compatible email client like Thunderbird or Outlook.

Question 42

ionCube

Carl · Accepted Answer

A popular tools for developers to protect the source code of their applications, ionCube is supported on our platform.

Question 43

IP Address

Carl · Accepted Answer

Your website is provided a shared IP address with SNI support meaning that you can have SSL and https:// without additional cost.

Presently only IPv4 is supported but IPv6 support is on the roadmap.

Question 44

Large Uploads

Carl · Accepted Answer

There is no limit on the size of files upload by FTP and PHP upload_max_filesize/post_max_size support uploads up to 1000MB.

Question 45

Location

Carl · Accepted Answer

We are a company with a UK base but global focus.

Our customers are exclusively UK based.

The company is registered in the UK and we pay UK taxes.

The majority of our employees are UK based and otherwise in locations with UK compliant data sharing adequacy.

2 of 3 nameservers reside outside of the UK.

Your data otherwise is hosted and remains within the UK.

Question 46

Memory

Carl · Accepted Answer

Every subscription and website comes with a generous 1GB memory allocation for uploads and performance.

Question 47

Monthly Price

Jamie · Accepted Answer

Prices shown exclude VAT (20% GB VAT will be added at checkout) and are billed yearly. For capacity planning and efficiency reasons we DO NOT provide:

Monthly Billing
Bulk Discounts
Trial Accounts
Refunds

Question 48

Nameservers

Carl · Accepted Answer

Your domain should be configured to use our global nameservers located in:

London, UK
San Francisco, USA
Bangalore, India

Question 49

OPcache

Carl · Accepted Answer

OPcache (using OPcode) enables PHP scripts to be precompiled into memory to dramatically improving the performance of PHP applications and is fully supported on our platform.

Question 50

PCI DSS

Carl · Accepted Answer

We choose to provide you with convenient access to your files via FTPS and SSH without limiting to IP or VPN, as a result you may find stringent PCI ASV (assured scanning vendor) scans against your purely.website generate a warning because of these exposed services.

We are working on solutions to allow these scans to achieve a passing status.

Question 51

PHP

Carl · Accepted Answer

PHP is included with every web hosting package with generous memory allocation, upload settings, support for opcode and the latest versions.

Customisations of PHP settings are supported through php.ini and .htaccess.

Currently supported versions include:

PHP 5.6
PHP 7.0
PHP 7.1
PHP 7.2
PHP 7.3
PHP 7.4
PHP 8.0
PHP 8.1

PHP 5.6
PHP 7.0
PHP 7.1
PHP 7.2
PHP 7.3
PHP 7.4
PHP 8.0
PHP 8.1

Question 52

POP

Carl · Accepted Answer

POP3S (the secure version of POP3) is supported for the downloading of emails from email servers which can be configured in any compatible email client like Thunderbird or Outlook.

Question 53

Processor

Carl · Accepted Answer

Using the latest generations of Intel and AMD processors our servers have plenty of capacity for most demanding websites built using common frameworks.

Question 54

Redirect

Carl · Accepted Answer

When you want to quickly 301 (permanent) or 302 (temporarily) redirect one URI to another without diving into .htaccess you can use our control panel to easily configure.

Question 55

Reseller

Carl · Accepted Answer

We offer no discounts to resellers or agencies but we are working on to make it easier to subscribe and manage many subscriptions.

See also Agency.

Question 56

Roadmap

Carl · Accepted Answer

We and our partners are constantly improving our systems and the following items are high on our priority list:

Soft & Hard Resource Limits
PCI ASV Scan Passes
IPv6

Question 57

SMTP

Carl · Accepted Answer

Inbound SMTP is supported securely using STARTTLS (port 25) and submission (port 587) and falls back to insecure for compatibility (port 25).

Likewise outbound SMTP permits your website to send relevant functional emails to your employees and customers (no mass mailing please).

Question 58

SSH

Carl · Accepted Answer

SSH is available with every account exclusively for the purposes of administrating your websites software.

Question 59

SSL

Carl · Accepted Answer

SSL is included FREE with all domains by way of automatically renewing letsencrypt secure certificates.

Web services are configured to deliver both security and compatibility with the following TLS versions:

TLS 1.3
TLS 1.2

TLS 1.3
TLS 1.2

Question 60

Sub Domain

Carl · Accepted Answer

Sub-domains can be added as dedicated websites with their own package and settings and capabilities. It is also possible to apply sub-domains as domain aliases.

For avoidance of doubt www is considered inclusive with any hostname (domain.ext includes www.domain.ext and sub.domain.ext includes www.sub.domain.ext).

Question 61

Support

Carl · Accepted Answer

As geeks we aim to enable you to help yourself and provide that human touch when you need it.

Question 62

TLS

Carl · Accepted Answer

See SSL (yes we know SSL isn't really TLS).

Question 63

VAT

Carl · Accepted Answer

All prices are listed without VAT / +VAT.

All customers are charged VAT irrespective of type and locality without exception.

It is the customers responsibility to reclaim VAT through their local tax office where applicable and available.

Question 64

Web File Manager

Carl · Accepted Answer

In addition to FTP and other file services a comprehensive web based file manager is available via the control panel.

Frequently Asked Questions about Web Hosting