All billing and support is managed via the purely.website portal.
Your payment details are held here and any support you may require has to be raised via a logged in authenticated support ticket.
Accessing billing / support
- Accounts
- Billing FAQs
- Enabling/Disabling 2 Factor Authentication
- How do I update my payment details?
- How do I update the contact details on my account?
- How to see emails sent to you from purely.website
- Sub contact accounts
- Adding new users
- How to cancel a product or service
- Terms & Conditions
- Service Notices/Status
- How do I upgrade/downgrade my account?
- How to raise a support ticket
- How do hosting package renewals work?
- Having problems logging in?
- Changing your account password
- Logos and Media
- Domain Names
- Configuring your domains
- Transfers
- How to perform Bulk Transfers
- Locking/Unlocking your domain
- Transferring a Domain Name to purely.website
- Transferring your domains to another purely.website account
- What does my domain transfer status mean?
- Which domain names can I transfer to purely.website?
- Why was my domain name transfer cancelled?
- Transferring a domain name away from purely.website
- Free Registrant Transfers of ownership for UK domain names
- Understanding Domains
- Domain Status
- How do I register a domain name?
- How do I renew my domain name?
- How to choose your domain name
- Registrant and company names for .uk domain names
- What are IPS tags and how are they used?
- What are domain name extensions?
- What happens when a domain name expires?
- What is a domain name and how can I buy one?
- What is a nameserver?
- Nominet Domain Watch
- Why are my registration details important?
- TLDs
- .app Domain Registration
- .art Domain Registration
- .band Domain Registration
- .bar Domain Registration
- .bid Domain Registration
- .biz Domain Registration
- .blog Domain Registration
- .cool Domain Registration
- .info Domain Registration
- .us Domain Registration
- How much does a .cat domain cost? How to buy a .cat domain
- How much does a .co.uk domain cost? How to buy a .co.uk domain name
- How much does a .com domain cost? How to buy a .com domain name
- How much does a .eco domain cost? How to buy a .eco domain
- How much does a .health domain cost? How to buy a .health domain
- How much does a .jobs domain cost? How to buy a .jobs domain
- How much does a .lotto domain cost? How to buy a .lotto domain
- How much does a .markets domain cost? How to buy a .markets domain
- How much does a .net domain cost? How to buy a .net domain
- How much does a .org domain cost? How to buy a .org domain
- How much does a .storage domain cost? How to buy a .storage domain
- How much does a .swiss domain cost? How to buy a .swiss domain
- How much does a .travel domain cost? How to buy a .travel domain
- How much does a .uk domain cost? How to buy a .uk domain
- How much does a .website domain cost? How to buy a .website domain
- How much does a .xyz domain cost? How to buy a .xyz domain
- Nominet Data Quality Policy
- ICANN Verification – Is this real or fake?
- Understanding the ICANN Verification Process
- Why have my domain names not automatically renewed?
- Can I cancel the order of my domain name?
- EPP Status Codes
- How can I use the .uk WHOIS opt-out option?
- How to pay an outstanding invoice
- Hosting
- Accessing the control panel
- Accessing billing / support
- Service Notices/Status
- Moving to purely.website
- General
- Home directory
- Robots.txt files
- Adding a Domain/Application
- Using FTP
- SSH/SFTP
- Enabling Gzip
- Find a website uuid
- Steps to replicate
- Using Power Toys host editor – Windows
- How to add an additional domain
- Disabling Chrome Cache using DevTools
- How to Install your own PhpMyAdmin
- Changing File Permissions using FileZilla
- Good practices for 404 pages
- What is the difference between a relative and absolute URLs?
- Adding a friendly name to your hosting packages
- Closing your account
- Brotli Compression – How to enable it for your website
- Staging
- Slack Notifications
- IP access manager
- How to add a subdomain
- How to add a domain alias
- Connecting to Cloudflare
- Setting the document root
- Changing passwords
- Redirects
- How to Clone a website
- Switching accounts
- How to clean up your account
- Cron jobs
- Backups and restores
- Preview URL
- Website only hosting
- Disabling ModSecurity
- Pointing your domain to Adobe Portfolio
- PHP
- Email
- How to add a mailbox
- How to setup an email forwarder
- Accessing Webmail
- Maximum email attachment size
- External Email Records
- Setting up your email client
- How to create a DMARC record
- How to enable DKIM on your domain
- Email only hosting
- Why is my mail going to spam?
- Email headers
- Spam Settings
- Autoresponders
- iPhone setup
- How to increase your mailbox quota
- DNS
- SSL
- Database
- WordPress
- Resellers
- DNS
- Create DNS Zone
- Premade DNS record sets
- How to apply the URL Forward Record set.
- Adding A Records to your DNS
- Adding AAAA Records
- Adding CNAME Records
- Adding MX Records
- Adding NS Records
- Adding SPF Records
- Adding SRV Records
- Adding TXT Records
- Setting up your domain with Shopify
- Connecting your domain to WIX
- Pointing your domain to Squarespace
- Adding Google Apps MX Records
- .IT nameserver regulations
- Bulk DNS management
- Migrating your DNS
- DNSSEC
- Google Search Console – How to verify domain ownership using TXT records
- How to Connect Your Domain to Google Sites
- Additional Services
- Policies
