If you are having trouble logging in to your my.purely.website account there are a few things you can try:
Resetting your Password
If you’ve forgotten your password simply go to the password reset form by clicking here or the “Forgotten your password” link on the login form itself.
Here you can enter your registered email address. This will send a unique link to your email which will walk you through creating a new, secure password.
Common Issues
If you’re sure your password is correct but you’re still not able to login, there are a few common issues that may be preventing it:
- Make sure you’re not adding any extra spaces to the start or end of your password
- Make sure you’re entering the correct email address as the username
- Make sure your Caps Lock isn’t accidentally enabled.
Contact Us
Still having issues? Contact us using our live chat and we’ll be happy to help.
