If you would like to end your account with us, please see this guide.
Please note: Cloud & Dedicated accounts are required to give 90 days notice before we can close your account.
Account Cancellation
- Accounts
- Billing FAQs
- Enabling/Disabling 2 Factor Authentication
- How do I update my payment details?
- How do I update the contact details on my account?
- How to see emails sent to you from purely.website
- Sub contact accounts
- Adding new users
- How to cancel a product or service
- Terms & Conditions
- Service Notices/Status
- How do I upgrade/downgrade my account?
- How to raise a support ticket
- How do hosting package renewals work?
- Having problems logging in?
- Changing your account password
- Logos and Media
- Domain Names
- Configuring your domains
- Transfers
- How to perform Bulk Transfers
- Locking/Unlocking your domain
- Transferring a Domain Name to purely.website
- Transferring your domains to another purely.website account
- What does my domain transfer status mean?
- Which domain names can I transfer to purely.website?
- Why was my domain name transfer cancelled?
- Transferring a domain name away from purely.website
- Free Registrant Transfers of ownership for UK domain names
- Understanding Domains
- Domain Status
- How do I register a domain name?
- How do I renew my domain name?
- How to choose your domain name
- Registrant and company names for .uk domain names
- What are IPS tags and how are they used?
- What are domain name extensions?
- What happens when a domain name expires?
- What is a domain name and how can I buy one?
- What is a nameserver?
- Nominet Domain Watch
- Why are my registration details important?
- TLDs
- .app Domain Registration
- .art Domain Registration
- .band Domain Registration
- .bar Domain Registration
- .bid Domain Registration
- .biz Domain Registration
- .blog Domain Registration
- .cool Domain Registration
- .info Domain Registration
- .us Domain Registration
- How much does a .cat domain cost? How to buy a .cat domain
- How much does a .co.uk domain cost? How to buy a .co.uk domain name
- How much does a .com domain cost? How to buy a .com domain name
- How much does a .eco domain cost? How to buy a .eco domain
- How much does a .health domain cost? How to buy a .health domain
- How much does a .jobs domain cost? How to buy a .jobs domain
- How much does a .lotto domain cost? How to buy a .lotto domain
- How much does a .markets domain cost? How to buy a .markets domain
- How much does a .net domain cost? How to buy a .net domain
- How much does a .org domain cost? How to buy a .org domain
- How much does a .storage domain cost? How to buy a .storage domain
- How much does a .swiss domain cost? How to buy a .swiss domain
- How much does a .travel domain cost? How to buy a .travel domain
- How much does a .uk domain cost? How to buy a .uk domain
- How much does a .website domain cost? How to buy a .website domain
- How much does a .xyz domain cost? How to buy a .xyz domain
- Nominet Data Quality Policy
- ICANN Verification – Is this real or fake?
- Understanding the ICANN Verification Process
- Why have my domain names not automatically renewed?
- Can I cancel the order of my domain name?
- EPP Status Codes
- How can I use the .uk WHOIS opt-out option?
- How to pay an outstanding invoice
- Hosting
- Accessing the control panel
- Accessing billing / support
- Service Notices/Status
- Moving to purely.website
- General
- Getting started
- Home directory
- Robots.txt files
- Adding a Domain/Application
- Using FTP
- SSH/SFTP
- Enabling Gzip
- Find a website uuid
- Steps to replicate
- Using Power Toys host editor – Windows
- How to add an additional domain
- Disabling Chrome Cache using DevTools
- How to Install your own PhpMyAdmin
- Changing File Permissions using FileZilla
- Good practices for 404 pages
- What is the difference between a relative and absolute URLs?
- Adding a friendly name to your hosting packages
- Closing your account
- Brotli Compression – How to enable it for your website
- Staging
- Slack Notifications
- IP access manager
- How to add a subdomain
- How to add a domain alias
- Connecting to Cloudflare
- Setting the document root
- Changing passwords
- Redirects
- How to Clone a website
- Switching accounts
- How to clean up your account
- Cron jobs
- Backups and restores
- Preview URL
- Website only hosting
- Disabling ModSecurity
- Pointing your domain to Adobe Portfolio
- Account renewals
- Removing a Domain Name
- HTTP Status Codes
- File manager
- PHP
- Email
- How to add a mailbox
- How to setup an email forwarder
- Accessing Webmail
- Maximum email attachment size
- External Email Records
- Setting up your email client
- Adding your mailbox to Android
- How to create a DMARC record
- How to enable DKIM on your domain
- Email only hosting
- Why is my mail going to spam?
- Email headers
- Spam Settings
- Autoresponders
- iPhone setup
- How to increase your mailbox quota
- Pop vs IMAP – A comparison
- How to remove a mailbox
- Change mailbox password
- Catch-All Email Accounts
- Changes to Gmailify & POP in Gmail
- DNS
- SSL
- Database
- WordPress
- Resellers
- DNS
- Create DNS Zone
- Premade DNS record sets
- How to apply the URL Forward Record set.
- Adding A Records to your DNS
- Adding AAAA Records
- Adding CNAME Records
- Adding MX Records
- Adding NS Records
- Adding SPF Records
- Adding SRV Records
- Adding TXT Records
- Setting up your domain with Shopify
- Connecting your domain to WIX
- Pointing your domain to Squarespace
- Adding Google Apps MX Records
- .IT nameserver regulations
- Bulk DNS management
- Migrating your DNS
- DNSSEC
- Google Search Console – How to verify domain ownership using TXT records
- How to Connect Your Domain to Google Sites
- Additional Services
- Legacy
- Account
- Account Cancellation
- Changing Passwords
- Disabling/Enabling Web/Email services
- Help Moving Hosts Guide
- How to Backup Your Hosting Account
- How to get Support
- How to Request a Restore From Our Backups
- How to Subscribe to Service Notices
- I’ve just signed up. What are these files in my account?
- Moving from cp.pipeten.co.uk to whm.pipe.co
- Pipe Ten Control Panel Designs
- Resources & Quotas
- Spring cleaning your account
- Switch hosting platforms/operating systems
- Updating Contact Details
- Website Launch Check List
- Hosting Account Resource Errors / LVE Graphs
- How to login at my.pipe.co
- Requesting a Restore
- Billing
- Adding a new hosting account
- Available Billing Periods
- Billing History
- Billing Profile
- Change Billing Period
- Changing Plans
- Checking your payment has been processed
- Expected Payments
- NOTAUTHED 2000
- Paying with Paypal
- Refunds
- Remove Payment Details From Account
- Suspended account
- Updating Card Details
- VAT Eligibility
- Viewing Invoices
- Databases
- Adding MySQL Users And Privileges
- Changing MySQL Disk Quota
- Creating MSSQL Databases
- Creating MySQL Database
- Deleting MySQL Databases
- What Web/Database Server Am I On?
- Changing MySQL User Passwords
- Adding New MSSQL Database User
- Changing MSSQL Database Quota
- Connecting to a MSSQL Database
- Connecting to a MySQL Database
- Creating MSSQL Logins
- Deleting a MSSQL Database
- Editing MySQL Databases with phpMyAdmin
- How to use MyLittleAdmin
- Switching MSSQL database servers
- Updating the MySQL hash length
- Deleting MSSQL Logins
- How to use MyLittleBackup
- Switching MySQL database servers
- Exporting and Importing MySQL via phpMyAdmin
- MySQL Database house keeping
- How to shrink the MSSQL transaction log
- DNS
- What are DNS records?
- DNS Management in the Hosting Control Panel
- Autodiscover and SRV Records for Office 365
- Creating an SRV Record to use with Lync
- Default / Built-in DNS records
- DNS Record types
- How to use our DNS
- Instant Access/Testing URLs
- Moving your DNS between systems
- How do I debug my DNS/network issues?
- Domains
- Email
- Anti Spam
- Anti Virus
- Changing Mailbox Passwords
- Create Mailbox
- Mailbox Aliases
- Mailbox Forwards
- Mailbox Quota
- Remove Mailbox
- Setting up an account in MS Outlook 2016
- Webmail
- White/Black Listing Email Addresses
- Adding an SPF Record
- Android Device – Gmail App
- AOL and the SPAM button
- Backing Up Email
- Backing up Outlook 2013
- Catch-All Email – Spam with a sprinkling of ham
- Common Email Errors
- Dedicated Mailer Setup
- Email Debugging Tips
- Fixing the “Request Check Failed” Roundcube
- Greylisting
- How to export email from Mac Mail
- iPhone/iPad iOS12
- Mac Mail 10
- Mail Domain Keys
- Mailbox Compromise – Common Causes
- Mozilla Thunderbird
- POP + Delete after x days + Webmail config tip
- POP or IMAP, what is the difference?
- Using a Remote Email Service
- Ways to avoid emails being marked as spam
- Web Server Email Relay (webform/dwebform)
- Where can I find the internet headers?
- Windows 10 Mail App
- Adding DMARC records
- How to setup POP or IMAP email in MS Outlook 2013
- Server Error: UID COPY: Error in IMAP
- What is the maximum size for an e-mail attachment?
- SSL
- Scripting
- 11 Top Tips for WordPress Security
- CGI & SSI Extension Alias Guides
- Change .NET Version
- Change PHP version
- Classic ASP – Parent Paths
- Crontabs
- Custom error pages
- Custom Web Directories & Applications
- Disabling Directory Indexes
- Enabling Agent Logs
- Enabling dedicated application pools
- Enabling Linux/Apache error logs
- Enabling Referrer Logs
- Enabling Transfer Logging
- How to make MySQL work with ASP using the ODBC connection
- How to run Perl CGI
- How to run Python CGI
- MIME Types
- ODBC Connections
- PHP allow_url_fopen now allowed
- Sending PHP Email
- The importance of using hostnames
- Web Statistics
- What .NET versions are supported?
- What PHP versions are supported?
- Enabling PHP logging
- .htaccess Guides
- Changing File Permissions using Filezilla
- Robots.txt files
- Web.config Guides
- Fixing a 404 error on a .SVC file WCF service
- MVC Application giving 404/403 Error
- SSH / VPN / FTP
- Connecting to FTP via Cyberduck
- Connecting to FTP via Filezilla
- Connecting to our VPN service
- Fixing FTP error: GnuTLS error -8: A packet with illegal or unsupported version was received
- FTP – File Manager
- Requesting shell access to a server
- Showing Hidden Files
- Sub FTP accounts
- Windows Sub FTP accounts / System accounts
- Filezilla – Active and Passive settings
- Changing File Permissions Using Cyberduck
- Connecting via SSH
- Cyberduck – Active and Passive Connection Settings
- Account
- Policies
