SSH / VPN / FTP

• Accounts
  • Billing FAQs
  • Enabling/Disabling 2 Factor Authentication
  • How do I update my payment details?
  • How do I update the contact details on my account?
  • How to see emails sent to you from purely.website
  • Sub contact accounts
  • Adding new users
  • How to cancel a product or service
  • Terms & Conditions
  • Service Notices/Status
  • How do I upgrade/downgrade my account?
  • How to raise a support ticket
  • How do hosting package renewals work?
  • Having problems logging in?
  • Changing your account password
  • Logos and Media
• Domain Names
  • Configuring your domains
    • Nameservers
    • How do I enable/disable auto-renewal on my domains?
    • How do I renew my domain name?
    • How do I update my domain name contact/registration details?
    • How do automatic domain renewals work?
    • How to setup forward URL
    • Locking/Unlocking your domain
    • What is a nameserver?
    • Custom/private Nameservers
  • Transfers
    • How to perform Bulk Transfers
    • Locking/Unlocking your domain
    • Transferring a Domain Name to purely.website
    • Transferring your domains to another purely.website account
    • What does my domain transfer status mean?
    • Which domain names can I transfer to purely.website?
    • Why was my domain name transfer cancelled?
    • Transferring a domain name away from purely.website
    • Free Registrant Transfers of ownership for UK domain names
  • Understanding Domains
    • Domain Status
    • How do I register a domain name?
    • How do I renew my domain name?
    • How to choose your domain name
    • Registrant and company names for .uk domain names
    • What are IPS tags and how are they used?
    • What are domain name extensions?
    • What happens when a domain name expires?
    • What is a domain name and how can I buy one?
    • What is a nameserver?
    • Nominet Domain Watch
    • Why are my registration details important?
  • TLDs
    • .app Domain Registration
    • .art Domain Registration
    • .band Domain Registration
    • .bar Domain Registration
    • .bid Domain Registration
    • .biz Domain Registration
    • .blog Domain Registration
    • .cool Domain Registration
    • .info Domain Registration
    • .us Domain Registration
    • How much does a .cat domain cost? How to buy a .cat domain
    • How much does a .co.uk domain cost? How to buy a .co.uk domain name
    • How much does a .com domain cost? How to buy a .com domain name
    • How much does a .eco domain cost? How to buy a .eco domain
    • How much does a .health domain cost? How to buy a .health domain
    • How much does a .jobs domain cost? How to buy a .jobs domain
    • How much does a .lotto domain cost? How to buy a .lotto domain
    • How much does a .markets domain cost? How to buy a .markets domain
    • How much does a .net domain cost? How to buy a .net domain
    • How much does a .org domain cost? How to buy a .org domain
    • How much does a .storage domain cost? How to buy a .storage domain
    • How much does a .swiss domain cost? How to buy a .swiss domain
    • How much does a .travel domain cost? How to buy a .travel domain
    • How much does a .uk domain cost? How to buy a .uk domain
    • How much does a .website domain cost? How to buy a .website domain
    • How much does a .xyz domain cost? How to buy a .xyz domain
  • Nominet Data Quality Policy
  • ICANN Verification – Is this real or fake?
  • Understanding the ICANN Verification Process
  • Why have my domain names not automatically renewed?
  • Can I cancel the order of my domain name?
  • EPP Status Codes
  • How can I use the .uk WHOIS opt-out option?
  • How to pay an outstanding invoice
• Hosting
  • Accessing the control panel
    • Inviting a user/developer
  • Accessing billing / support
  • Service Notices/Status
  • Moving to purely.website
    • Information we need for a smooth move migration
    • Moving from cp.pipeten.co.uk
    • Moving from a different hosting provider
    • Backing up and restoring a WordPress site with Updraft
    • Importing a cPanel backup
    • Importing a Plesk Backup
    • Using IMAP Sync to migrate mailboxes
  • General
    • Getting started
    • Home directory
    • Robots.txt files
    • Adding a Domain/Application
    • Using FTP
    • SSH/SFTP
    • Enabling Gzip
    • Find a website uuid
    • Steps to replicate
    • Using Power Toys host editor – Windows
    • How to add an additional domain
    • Disabling Chrome Cache using DevTools
    • How to Install your own PhpMyAdmin
    • Changing File Permissions using FileZilla
    • Good practices for 404 pages
    • What is the difference between a relative and absolute URLs?
    • Adding a friendly name to your hosting packages
    • Closing your account
    • Brotli Compression – How to enable it for your website
    • Staging
    • Slack Notifications
    • IP access manager
    • How to add a subdomain
    • How to add a domain alias
    • Connecting to Cloudflare
    • Setting the document root
    • Changing passwords
    • Redirects
    • How to Clone a website
    • Switching accounts
    • How to clean up your account
    • Cron jobs
    • Backups and restores
    • Preview URL
    • Website only hosting
    • Disabling ModSecurity
    • Pointing your domain to Adobe Portfolio
    • Account renewals
    • Removing a Domain Name
    • HTTP Status Codes
  • PHP
    • Enabling the Apcu PHP extension
    • PHP/errors
    • How to restart the PHP container
    • Automatically update the copyright year
    • Create a phpinfo page
    • Changing PHP versions
    • Enabling the Xmlrpc PHP extension
    • PHP/ionCube
    • Enabling the PdoDblib PHP extension
    • Enabling the OAuth PHP extension
  • Email
    • How to add a mailbox
    • How to setup an email forwarder
    • Accessing Webmail
    • Maximum email attachment size
    • External Email Records
    • Setting up your email client
    • Adding your mailbox to Android
    • How to create a DMARC record
    • How to enable DKIM on your domain
    • Email only hosting
    • Why is my mail going to spam?
    • Email headers
    • Spam Settings
    • Autoresponders
    • iPhone setup
    • How to increase your mailbox quota
    • Pop vs IMAP – A comparison
    • How to remove a mailbox
    • Change mailbox password
    • Catch-All Email Accounts
    • Changes to Gmailify & POP in Gmail
  • DNS
    • Configuring DNS in cp.purely.website
      • CNAME records
      • MX Records
      • TXT Records
      • A Records
    • Using a Host file to test your website without changing the DNS
    • Migrating your DNS
    • How do I debug my DNS/network issues?
    • Using a Custom Domain with GitHub Pages
  • SSL
    • Free SSL – How it works
    • Installing your own SSL certificate
    • Installing a free mail. Let’s Encrypt SSL certificate
    • Forcing HTTPS on your domain
  • Database
    • Remote access to MySQL
    • Create MySQL database & user
    • Missing databases in PhpMyAdmin
    • MySQL 8.4 Support
  • WordPress
    • WP-CLI
    • Checking Updraft settings and setting remote storage
    • How to use Redis with WordPress
    • Maintenance mode
    • Auto Updating
    • How to fix WordPress 404 Errors
    • Enable WP Debugging
    • How to add WordPress users
    • Installing and managing WordPress plugins
  • Resellers
    • Platform setup
    • Branding
    • Packages
• DNS
  • Create DNS Zone
  • Premade DNS record sets
  • How to apply the URL Forward Record set.
  • Adding A Records to your DNS
  • Adding AAAA Records
  • Adding CNAME Records
  • Adding MX Records
  • Adding NS Records
  • Adding SPF Records
  • Adding SRV Records
  • Adding TXT Records
  • Setting up your domain with Shopify
  • Connecting your domain to WIX
  • Pointing your domain to Squarespace
  • Adding Google Apps MX Records
  • .IT nameserver regulations
  • Bulk DNS management
  • Migrating your DNS
    • Exporting your DNS records
  • DNSSEC
  • Google Search Console – How to verify domain ownership using TXT records
  • How to Connect Your Domain to Google Sites
• Additional Services
  • Ox App Suite
  • Marketgoo SEO
  • SpamExperts Email Security
  • Web Hosting
• Legacy
  • Account
    • Account Cancellation
    • Changing Passwords
    • Disabling/Enabling Web/Email services
    • Help Moving Hosts Guide
    • How to Backup Your Hosting Account
    • How to get Support
    • How to Request a Restore From Our Backups
    • How to Subscribe to Service Notices
    • I’ve just signed up. What are these files in my account?
    • Moving from cp.pipeten.co.uk to whm.pipe.co
    • Pipe Ten Control Panel Designs
    • Resources & Quotas
    • Spring cleaning your account
    • Switch hosting platforms/operating systems
    • Updating Contact Details
    • Website Launch Check List
    • How to login at my.pipe.co
    • Requesting a Restore
  • Billing
    • Adding a new hosting account
    • Available Billing Periods
    • Billing History
    • Billing Profile
    • Change Billing Period
    • Changing Plans
    • Checking your payment has been processed
    • Expected Payments
    • NOTAUTHED 2000
    • Paying with Paypal
    • Refunds
    • Remove Payment Details From Account
    • Suspended account
    • Updating Card Details
    • VAT Eligibility
    • Viewing Invoices
  • Databases
    • Adding MySQL Users And Privileges
    • Changing MySQL Disk Quota
    • Creating MSSQL Databases
    • Creating MySQL Database
    • Deleting MySQL Databases
    • What Web/Database Server Am I On?
    • Changing MySQL User Passwords
    • Adding New MSSQL Database User
    • Changing MSSQL Database Quota
    • Connecting to a MSSQL Database
    • Connecting to a MySQL Database
    • Creating MSSQL Logins
    • Deleting a MSSQL Database
    • Editing MySQL Databases with phpMyAdmin
    • How to use MyLittleAdmin
    • Switching MSSQL database servers
    • Updating the MySQL hash length
    • Deleting MSSQL Logins
    • How to use MyLittleBackup
    • Switching MySQL database servers
    • Exporting and Importing MySQL via phpMyAdmin
    • MySQL Database house keeping
    • How to shrink the MSSQL transaction log
  • DNS
    • What are DNS records?
    • DNS Management in the Hosting Control Panel
    • Autodiscover and SRV Records for Office 365
    • Creating an SRV Record to use with Lync
    • Default / Built-in DNS records
    • DNS Record types
    • How to use our DNS
    • Instant Access/Testing URLs
    • Moving your DNS between systems
    • How do I debug my DNS/network issues?
  • Domains
    • Adding a Domain
    • Adding a Server Alias
    • Adding a Subdomain
    • Adding a Third Level Domain
    • Directory Indexes
    • Domain Name Aliasing
    • Parking a Domain
    • Redirecting a URL/Domain
    • Transferring domains between accounts
    • Removing A Domain
  • Email
    • Anti Spam
    • Anti Virus
    • Changing Mailbox Passwords
    • Create Mailbox
    • Mailbox Aliases
    • Mailbox Forwards
    • Mailbox Quota
    • Remove Mailbox
    • Setting up an account in MS Outlook 2016
    • Webmail
    • White/Black Listing Email Addresses
    • Adding an SPF Record
    • Android Device – Gmail App
    • AOL and the SPAM button
    • Backing Up Email
    • Backing up Outlook 2013
    • Catch-All Email – Spam with a sprinkling of ham
    • Common Email Errors
    • Dedicated Mailer Setup
    • Email Debugging Tips
    • Fixing the “Request Check Failed” Roundcube
    • Greylisting
    • How to export email from Mac Mail
    • iPhone/iPad iOS12
    • Mac Mail 10
    • Mail Domain Keys
    • Mailbox Compromise – Common Causes
    • Mozilla Thunderbird
    • POP + Delete after x days + Webmail config tip
    • POP or IMAP, what is the difference?
    • Using a Remote Email Service
    • Ways to avoid emails being marked as spam
    • Web Server Email Relay (webform/dwebform)
    • Where can I find the internet headers?
    • Windows 10 Mail App
    • Adding DMARC records
    • How to setup POP or IMAP email in MS Outlook 2013
    • Server Error: UID COPY: Error in IMAP
    • What is the maximum size for an e-mail attachment?
  • SSL
    • Adding A Dedicated IP
    • Disabling SSL Support
    • Editing An Existing SSL Certificate
    • How can I convert my SSL to a format accepted by Pipe Ten?
    • Install An Existing SSL Certificate
    • Installing A Shared SSL
    • Installing A Temporary SSL
    • Removing A dedicated IP
  • Scripting
    • 11 Top Tips for WordPress Security
    • CGI & SSI Extension Alias Guides
    • Change .NET Version
    • Change PHP version
    • Classic ASP – Parent Paths
    • Crontabs
    • Custom error pages
    • Custom Web Directories & Applications
    • Disabling Directory Indexes
    • Enabling Agent Logs
    • Enabling dedicated application pools
    • Enabling Linux/Apache error logs
    • Enabling Referrer Logs
    • Enabling Transfer Logging
    • How to make MySQL work with ASP using the ODBC connection
    • How to run Perl CGI
    • How to run Python CGI
    • MIME Types
    • ODBC Connections
    • PHP allow_url_fopen now allowed
    • Sending PHP Email
    • The importance of using hostnames
    • Web Statistics
    • What .NET versions are supported?
    • What PHP versions are supported?
    • Enabling PHP logging
    • .htaccess Guides
    • Changing File Permissions using Filezilla
    • Robots.txt files
    • Web.config Guides
    • Fixing a 404 error on a .SVC file WCF service
    • MVC Application giving 404/403 Error
  • SSH / VPN / FTP
    • Connecting to FTP via Cyberduck
    • Connecting to FTP via Filezilla
    • Connecting to our VPN service
    • Fixing FTP error: GnuTLS error -8: A packet with illegal or unsupported version was received
    • FTP – File Manager
    • Requesting shell access to a server
    • Showing Hidden Files
    • Sub FTP accounts
    • Windows Sub FTP accounts / System accounts
    • Filezilla – Active and Passive settings
    • Changing File Permissions Using Cyberduck
    • Connecting via SSH
    • Cyberduck – Active and Passive Connection Settings
• Policies
  • Terms of Service
  • Domain Registration Agreement